Customer Support Representative

Job Description

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

• Walk customers/ Provide navigational support on self service portal

• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimize customer complaints and escalations by providing exceptional service and call control

Preferred candidates

• Fresher , 1-3 Years of experience only
• Both side cab facility will be provided
• willing to work in night shift
• Excellent verbal and written communication skills
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
• Shift will be in any of United States of America time zones

Location- Marathalli , Bengaluru

Please share your resume to Sonam.srivastava@bcforward or WhatsApp me on 6307704739