Customer Support Professional || International Voice / Chat

Role Responsibilities:

1. Handle customer queries, requests, and complaints across voice and chat
2. Provide end-to-end resolution ensuring customer satisfaction
3. Maintain professionalism during all customer interactions
4. Adapt to rotational shifts while delivering consistent service

Key Deliverables:

1. Improve overall customer experience through prompt issue resolution
2. Support operations in a 5-day work environment from office
3. Ensure quality standards are met across all support channels
4. Maintain accurate records of customer interactions and feedback