Customer Support - Plastics Manufacturing

Job Description: Customer Support Executive

Experience: 2- 5 years in plastic injection moulding industry

Location : Whitefield

Shift Type: Day Shift, 6 Days a Week

Educational Qualification

• Bachelor's degree in Engineering (Electronics, Mechanical, or Industrial) Diploma /Tool & die makers with relevant Plastic injection moulding industry experience.
  
  

Key Responsibilities

• Regularly interact with customers to understand their requirements and ensure alignment
  
  

with business capabilities.

• Evaluate monthly forecast variations and finalize requirements in coordination with customers.
• Follow up with customers to obtain Purchase Orders (POs) as per forecasted demand.
• Review PO terms and conditions, and formally acknowledge POs to customers.
• Coordinate with internal departments (Production, Stores, Logistics) to ensure timely delivery of parts as per customer schedules.
• Share weekly updates on Raw Material (RM) and Finished Goods (FG) stock status with customers.
• Maintain regular communication with customers to identify new or additional business opportunities.
• Collaborate with the Finance team to follow up on overdue or long-pending payments and support collection efforts.
  
  

Required Skills

• Excellent verbal and written communication skills.
• Strong email drafting and customer handling abilities.
• Proactive follow-up and coordination mindset.
  
  

Tools & Technical Proficiency

• Hands-on experience with Microsoft Word, Excel, and PowerPoint.
• Familiarity with ERP systems and basic data reporting is an added advantage.