Customer Support & Payment Collection Executive

rejuvent greentech

1-3 Years

Noida, India

Posted 12 hours ago

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Job Description

Company: Solar Industry

Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working

Location: Noida Sector 135.

Role: Customer Service Associate & Payment Collection

About The Role

Key Responsibilities:

Payment Collection: Payment reminder is one cruitial aspect of the work.
Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.
Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field.
1-3 years of experience in CRM, customer service, or a related role,
Proficiency in MS Office Suite (Excel, Word, PowerPoint).
Strong communication and interpersonal skills with a customer-oriented attitude is must.
Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
Ability to multitask and manage time efficiently in a fast-paced environment.

Skills: crm,customer service,payment collection