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Customer Support + Operations | Edtech - SaaS | Seed funded

Michael Page
Bengaluru, India
Fresher
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  • Posted 4 months ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • - Work directly along with a seasoned founder
  • - A chance to grow into the chief of staff position

Job Description



  • Provide prompt, friendly, and professional support to clients through email, chat, and video calls.


  • Troubleshoot software issues, identify root causes, and guide users through resolutions or best-practice workflows.


  • Assist clients in understanding and using both new and existing features within the platform.


  • Collaborate with product, engineering, and QA teams to report bugs, share insights, and help drive improvements.


  • Maintain accurate documentation of support cases and contribute to knowledge-base articles.


  • Support onboarding and training sessions for new users, including production teams and technical directors.


  • Escalate complex issues when necessary while maintaining ownership of the client relationship.


  • Gather customer feedback to help inform product enhancements and future development.

The Successful Applicant

Required:



  • Experience in customer support, technical support, or a client-facing role.


  • Strong problem-solving and communication skills.


  • Ability to work under pressure, especially when supporting time-critical productions.


  • Comfortable with technology ability to learn complex systems quickly.


  • Excellent spoken and written communication skills.



Preferred:



  • Experience supporting media, broadcast, live-event, or production-industry clients.


  • Familiarity with show control, automation tools, or AI-assisted workflows.


  • Ability to manage multiple tasks while maintaining accuracy and responsiveness.

What's on Offer



  • A key customer-facing role in a cutting-edge, AI-powered education technology company serving early childhood schools.


  • Opportunity to deeply understand production workflows, client pain points, and product evolution by working closely with educators, administrators, and parents.


  • Competitive compensation, with flexibility for remote or hybrid work.


  • Significant responsibility and visibility, working with leadership across product, operations, and strategy.


  • A clear growth path: the role has potential to evolve into a Chief of Staff, supporting senior leadership and driving cross-functional initiatives.


  • Real opportunity to make a tangible impact on the future of early childhood education by shaping a product used by educators globally.

More Info

Job Type:
Permanent Job
Function:
Education Technology
Employment Type:
Full time

About Company

Michael Page

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds&#x3B; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 132740919

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Last Updated: 15-03-2026 06:50:44 PM
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