Customer Support Officer

Your role

As a Customer Support Officer, your mission is to Implement Service administration process and to improve sales & operational efficiency with effective
coordination with the Regions, Customers, Service sales team, Logistics, Finance and Product Sales. You will report to National Sales Manager.

You will

• Complete order fulfilment process from order entry to shipment planning/service order input and
  invoicing customers in coordination with relative departments to ensure order accomplishment
• Verify sales order / service contract with customer Purchase Order
• Ensure timely input and accuracy of data for order processing, reporting and performance
  measurements.
• Track the spare parts delivery schedule and feedback to customer / engineer.
• Dispatch service request to operations & sales departments, track to close and respond to customer's
  inquiries.
• Maintain customer & equipment master data.
• To work and analyse installation base of IT products.
• Support in creating monthly cost provisions
• Booking Service Sales Orders, Invoicing in SAP and Spirit Platform
• Provide other ad-hoc reports as and when required
• Handle administration of supplier invoices related to business line
• Be in close contact with sales team, customers and Logistics department
• Organize sales team travel and accommodations
• Follow-up deliveries and invoices to customers - timing and accuracy, initiate shipping based on stock
  availability
• Prepare various reports related orders and invoicing
• Be ready to take up new tasks whenever needed

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• 2+ years customer service administration experience.
• Preferred in technical industrial product manufacturers or trading company.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in PUNE, MAHARASHTRA, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Utkarsha Kishor Rajput

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