Customer Support -Non-Voice Process

Responsibilities

• Handle customer inquiries and provide solutions through email and chat support.
• Assist customers with product-related questions and issues.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service quality and customer satisfaction.
• Identify recurring customer issues and suggest improvements to processes.

Skills and Qualifications

• Excellent written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Basic understanding of customer service principles and practices.
• Proficiency in using computer applications and online tools.
• Ability to work independently and as part of a team.
• Familiarity with CRM software is a plus.