Key Responsibilities and Tasks:
Customer Issue Resolution
- Address and resolve customer complaints effectively within company guidelines.
- Ensure high customer satisfaction across service workshops and key accounts.
Revenue Generation and Service Network Management
- Drive service and spare parts revenue across assigned workshops (78 dealerships/TASS) and key accounts (1520 STU State Transport Undertakings).
- Monitor and improve performance metrics for service and spare parts sales.
Stakeholder Engagement
- Build strong relationships with customers, dealers, and service teams.
- Support key accounts and state transport undertakings for service efficiency and satisfaction.
Data and Reporting
- Maintain accurate records of service network performance and customer interactions.
- Analyze service and spare parts trends to identify improvement opportunities.
