About the RoleWe are looking for a proactive and customer-centric Customer Success Manager to onboard, support, and grow clients using our AI-driven calling agent platform. You will act as the bridge between the customer and the product team-ensuring smooth deployments, timely resolution of issues, and continuous adoption of the platform.
This role requires strong communication, problem-solving skills, and comfort working in fast-moving AI environments where product iterations are frequent.
Key Responsibilities- Own the end-to-end customer onboarding process, ensuring clients successfully adopt the AI calling agent platform
- Conduct product walkthroughs, training sessions, and use-case validations
- Act as the primary point of contact for all customer queries, escalations, and performance issues
- Monitor call reports, agent performance, and analytics dashboards to provide actionable insights to clients
- Drive customer engagement by recommending best practices, new features, and workflow optimizations
- Work closely with the product, engineering, and operations teams to communicate customer feedback and influence roadmap decisions
- Manage renewals, upsells, and cross-sell opportunities through strong relationships and consistent value delivery
- Maintain detailed documentation, ticket logs, and customer health score updates
- Ensure customer SLAs, uptime, and deliverables are met consistently
What We're Looking For- 47 years of experience in Customer Success / Account Management / Support in SaaS
- Experience with AI/Voice Tech, Contact Centers, ATS/HR Tech, or workflow automation tools (preferred)
- Strong communication skillsboth written and verbal
- Ability to understand technical concepts (APIs, call logs, workflows, integrations)
- High ownership and the ability to work with minimal oversight
- Strong problem-solving ability and customer empathy
