Customer Support Manager

Job Title: Customer Support Manager

Exp Range: 5 to 10 Years

Mode of work: Remote

Job Description:

5+ years of experience in customer support or operations

2+ years of leadership experience managing supervisors or team leads

Experience working in fast-paced service environments (travel, hospitality, fintech, or

B2B preferred)

Strong understanding of SLA management and ticketing systems

Data-driven mindset with strong analytical skills

Exceptional communication and escalation management skills

Proven ability to coach and develop leaders

Fluent English (spoken and written) is required

Flexible availability, including weekends, day shifts, and overnight shifts as business

needs require

Innovative mindset with a strong focus on continuous improvement