Customer Support Manager - ALM

Augusta Infotech

Pune

9-15 Years

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Posted 16 hours ago
Over 50 applicants

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Job Description

Role Responsibilities

Conduct functional analysis, gather requirements, and document business processes
Provide client training, product demonstrations, and technical support on Ambit ALM/ADI
Log and manage customer issues via Salesforce, ensuring SLA-based resolutions
Collaborate with PS and development teams for issue resolution and solution design

Key Deliverables

Functional and technical documentation including SOW, VOS, and business workflows
Accurate client training and user support on ALM, ADI, and profitability products
Root cause analysis and resolution of customer issues with detailed follow-up
Support in product demonstrations, valuation model understanding, and ALCO reporting compliance

More Info

Job Type:

Permanent Job

Industry:

Data Visualization, Data Integration

Role:

Corporate Banking Customer Support Manager, Customer Support Engineer /Technician

Function:

Banking, Telecom/ISP

Employment Type:

Full time

About Company

Augusta Infotech

Augusta Infotech is a leading Executive Search and Recruitment Service provider for IT/ITES, Product Engineering, Manufacturing, Research and Development. We have been part of talent acquisition teams with several corporate giants for the past two decades as an internal customer and as a service provider.
Expertise in providing the best talents for Technology, Leadership, Management positions are our core forte. Specialized head hunting techniques and our knowledge base on resources ensures clients get the desired talent. We believe that relationships make a difference to the end result, so we take the time to get to know our clients businesses. Our thrust is on quality and time commitment to provide the needs of our clients.

Job ID: 112528203

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Last Updated: 22-06-2026 09:45:59 AM

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