Customer Support Leader

Description

We are seeking a Customer Support Leader to oversee our customer support operations in India. This position is ideal for freshers/entry-level candidates who are passionate about providing exceptional customer service and are eager to lead a team in enhancing customer satisfaction.

Responsibilities

• Lead and manage the customer support team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Monitor and analyze customer support metrics to improve performance.
• Provide training and coaching to team members to enhance their skills.
• Handle escalated customer inquiries and complaints effectively.
• Collaborate with other departments to resolve customer issues promptly.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer support software and tools.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Leadership skills and experience in team management.
• Basic knowledge of CRM systems and customer service best practices.