Responsibilities
The duties and responsibilities of this position include, but are not limited to:
- Answering and handling multiple phone calls daily
- Troubleshooting technical issues with our Fastenal Solutions, customer facing technology offering which include support technical hardware and applications.
- Creating and logging service tickets
- Responding to internal and external customer concerns while providing exceptional customer service
- Learn, use and conduct technical training
- Ensure adherence to standards and policies of the organization
Required Position Qualifications
- Full Time Bachelors degree or Diploma
- 2-4 years of experience in customer support environment through both voice and chat channels
- Basic understanding of L1 networking concepts
- Excellent oral and written communication skills
- Proficient using Microsoft Office Suite
- Highly motivated, disciplined, self-directed and customer service oriented
- Demonstrate strong problem solving, deductive reasoning and decision-making skills
- Demonstrate strong organization, planning and prioritizing abilities
- Learn and perform multiple tasks in a fast-paced environment
- Work independently as well as in a team environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Willing to work over rotational and weekend shifts
Preferred Position Qualifications
Prior experience in a call center environment
