Job Description
- Excellent Communication Skills in English
- Pursuing degree, graduate or postgraduate
- Personable, attentive, and active listener
- Good interpersonal skills and communication skills in English and Tamil
- Confident, assertive approach and resiliency
- Customer centric approach to go extra mile to keep up the user experience
- Pleasant voice with pleasing telephonic etiquettes
- Ability to work efficiently under pressure.
- Pleasant voice with telephone etiquette that creates a positive interaction.
- Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
- Adept at typing with accuracy and speed.
Roles & Responsibilities:
- Handling the Callers diligently and providing the required information promptly over the phone.
- Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
- Refer escalations & questions to respective team, if required for prompt closure.
- Maintain a positive attitude and calmly respond to the callers.
- Understand the process, execute, and maintain SLA in Certain Metrics.
More Info
About Company
Justdial, India’s No.1 Local Search Engine has much more to offer than what meets the eye. With more than 25 verticals on the website, the organization that was established in 1996 as a phone based local directory, today caters to offer services which include Bills & Recharge, Book A Table, Book A Cab, Book Movie Tickets, Deals & Offers, Flight Tickets, JD Events, Order Groceries, Order Food, Order Flowers and many more. At a time when work smart is the daily mantra, Justdial's services aimed at simplifying day-to-day tasks are available at the click of a button. These services are available on Web, App and WAP. The newest offering by Justdial – JD Omni, is a complete business management solution model that is cloud based. It gives business owners easy access to crucial aspects like minute by minute sales, inventory management, billing, customer retention, promotions, employee management among other features. With offices across 11 cities in India, the organization has a team of more than 10,000 employees and 21 Million business listings. Its services being available in all the major cities, Justdial truly is a one-stop shop making available 'Anything, Anytime, Anywhere'.
