Selected Intern's Day-to-day Responsibilities Include
- Respond to inbound queries from students, parents, and applicants via email, WhatsApp, and social DMs in a timely and professional manner.
- Assist in onboarding new students by providing programme information, documentation guidance, and process support.
- Maintain and update the query tracker and CRM tool with accurate interaction logs.
- Coordinate internally with the admissions, academic, and operations teams to resolve complex queries.
- Identify recurring issues and escalate feedback to improve processes.
- Assist in creating and updating FAQs, help articles, and response templates.
- Support webinars, orientation sessions, or live chat during key enrolment periods.
About Company: Sunstone is a funded ed-tech company that is revolutionizing the higher education space. Founded in 2018, the company's vision is to create industry-ready professionals at scale, aligned with dynamically changing industry needs. The company's single focus on creating industry-ready professionals is further highlighted by the fact that the company doesn't charge any fee from the student at the beginning and works only on the pay-after-placement model. The company partners with existing colleges that are well-equipped in infrastructure to run its program. The company leverages technology to run and manage the whole program, enabling standardization of course delivery. This ensures that students are getting high-quality education across multiple campuses. We have offices in Gurgaon, Bangalore, Greater Noida, and Indore.
