Customer Support - International Voice process

Job Description – Customer Support Executive

Work Mode: Work From Home (WFH)

Experience: 1+ Years

Location: Bangalore / Hyderabad / Chennai

Shift: Night Shift

Week Off: Rotational

Job Responsibilities:

1. Handle customer queries through international voice support channels.
2. Provide prompt and effective resolutions to customer concerns and complaints.
3. Understand customer requirements and deliver accurate information.
4. Maintain professional communication while interacting with international customers.
5. Ensure high levels of customer satisfaction through effective problem-solving.
6. Follow up on customer issues and ensure timely resolution.
7. Maintain accurate records of customer interactions and update relevant systems.
8. Adhere to quality standards, process guidelines, and performance metrics.

Required Skills:

• Minimum 1+ years of experience in Customer Support.
• Mandatory experience in International Voice Process.
• Excellent verbal communication skills.
• Strong customer-handling and problem-solving abilities.
• Must be comfortable working in night shifts and rotational week-offs.
• Candidates must be based in Bangalore, Hyderabad, or Chennai only.
• Immediate joiners preferred.