Customer Support Intern
Location: On-site – Netaji Subhash Place (NSP), New Delhi
Company: XTREMEX
Employment Type: Full-time
About the Role
We're looking for a Customer Support Representative who can provide exceptional support to our customers across WhatsApp, Instagram, Email, and Phone. You'll be the first point of contact, ensuring every customer has a smooth and positive experience.
Responsibilities
- Respond to customer queries via WhatsApp, Email, Instagram, and Phone.
- Handle order tracking, delivery updates, returns, exchanges, and refunds.
- Resolve customer complaints professionally and efficiently.
- Coordinate with logistics and warehouse teams to resolve order issues.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the relevant team when required.
- Ensure high customer satisfaction and quick response times.
- Assist customers with product recommendations and sizing queries.
Requirements
- Excellent written and spoken English and Hindi.
- Strong communication and problem-solving skills.
- Basic knowledge of Shopify and CRM tools (preferred).
- Comfortable using Excel/Google Sheets.
- Ability to multitask and work in a fast-paced environment.
- Prior customer support or e-commerce experience is preferred.
Preferred Skills
- Experience handling WhatsApp Business, Instagram DMs, and email support.
- Familiarity with courier tracking and order management.
- Positive attitude with a customer-first mindset.
What We Offer
- Competitive salary.
- Career growth opportunities in a fast-growing D2C fashion brand.
- Collaborative and energetic work environment.
