Customer Support Intern

Location: Remote

Company - TalentGum

Industry: E- Learning

Employment Type: Internship

Role: Intern – Customer Support

Internship Duration: 3 Months

Monthly stipend: 5,000 – 7,000 (based on skills, performance, and availability)

About TalentGum :

TalentGum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.

Role Overview

We are looking for a proactive and enthusiastic Customer Support Intern to assist the support team in handling day-to-day customer interactions and operations. This internship is ideal for candidates who want hands-on experience in customer support, communication, and process coordination in a fast-growing EdTech environment.

Key Responsibilities & Requirements

• Handle 75–80 customer support tickets daily, including email, chat, and phone call
• interactions, while maintaining high service quality and response standards.
• Possess excellent written and verbal communication skills with the ability to
• communicate professionally and empathetically with customers.
• Demonstrate strong problem-solving abilities and a customer-first approach while
• managing multiple queries efficiently.
• Working knowledge of Excel, and CRM platforms is an added advantage.
• Ability to accurately document customer interactions, follow up on open cases, and
• maintain detailed records within CRM systems.
• Comfortable working in a fast-paced environment with defined productivity and
• quality targets.

Required Skills & Qualifications

• Graduate / Final-year student / Freshers can apply
• Strong verbal and written communication skills
• Customer-first mindset and willingness to learn
• Good problem-solving and multitasking abilities
• Attention to detail and organizational skills
• Ability to work in a fast-paced environment

Preferred Skills (Good to Have)

• Interest in EdTech or customer experience roles
• Familiarity with CRM or ticketing tools (basic knowledge is a plus)

What You'll Gain

• Monthly stipend: 5,000 – 7,000 (based on skills, performance, and availability)
• Certificate of completion
• Hands-on learning and mentorship from industry professionals
• Opportunity for full-time conversion based on performance