Location: Remote
Company - TalentGum
Industry: E- Learning
Employment Type: Internship
Role: Intern – Customer Support
Internship Duration: 3 Months
About TalentGum
TalentGum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.
Role Overview
We are looking for a proactive and enthusiastic Customer Support Intern to assist the support team in handling day-to-day customer interactions and operations. This internship is ideal for candidates who want hands-on experience in customer support, communication, and process coordination in a fast-growing EdTech environment.
Key Responsibilities
- Assist in handling customer queries via calls, chats, and emails in a timely and professional manner
- Support the team in resolving customer issues and providing appropriate solutions
- Escalate complex queries to senior team members when required
- Maintain and update customer interaction records in CRM systems
- Follow up with customers to ensure query resolution and satisfaction
- Coordinate with internal teams (Sales, Operations, Academics) for issue resolution
- Help ensure adherence to SLAs and service quality standards
- Collect customer feedback and share insights for process improvement
Qualifications
- Graduate / Final-year student / Freshers can apply
- Strong verbal and written communication skills
- Customer-first mindset and willingness to learn
- Good problem-solving and multitasking abilities
- Attention to detail and organizational skills
- Ability to work in a fast-paced environment
Preferred skills
- Interest in EdTech or customer experience roles
- Familiarity with CRM or ticketing tools (basic knowledge is a plus)
What you will Gain
- Hands-on experience in customer support operations
- Exposure to real customer interactions and cross-team collaboration
- Mentorship and structured learning in a fast-growing startup
- Internship completion certificate and performance-based full-time opportunity
