Simplilearn.com is the world's largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 500,000+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 500 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.

Job Title: Customer Support Intern

Location: Bangalore

Responsibilities:

• Support learner outreach activities through calls
• Assist in follow-ups with inactive learners
• Help maintain learner tracking sheets and engagement records
• Coordinate learner reminders for upcoming sessions/batches
• Support reporting and analysis of learner engagement data
• Assist the learner engagement team with operational tasks

Expectations/KPIs

• Target of high-volume learner outreach and connected calls
• Strong learner engagement and communication quality
• Contribution toward improving overall learner completion metrics
• Consistent documentation and reporting of learner feedback and trends

Preferred Skills

• Any Graduate
• Excellent verbal communication skills with neutral/American accent
• Experience in US customer support or outbound calling environments
• Strong interpersonal and motivational communication abilities
• Comfortable handling large call volumes
• Basic reporting/documentation skills
• Ability to work in US business hours/shift alignment