About Us
Job Description – Customer Support Intern (Operations Team)
MPloyChek is a fast-growing startup at the intersection of Human Resources, Blockchain, and Artificial Intelligence. Our mission is to transform employment verification through a secure, transparent, and efficient platform that simplifies hiring for organizations.
Role Overview
We are looking for a proactive and customer-oriented
Customer Support Intern to join our Operations team. This role is ideal for someone starting their career and looking to gain hands-on experience in customer support and operations. You will assist in handling basic customer queries, coordinating with internal teams, and ensuring smooth day-to-day support activities.
Key Responsibilities
- Respond to basic customer queries via email and chat in a timely and professional manner.
- Assist in resolving simple customer issues and escalate complex cases to senior team members.
- Maintain accurate records of customer interactions and updates in the system.
- Support the Operations team in tracking ongoing cases and follow-ups.
- Help ensure all customer requests are addressed within defined timelines.
- Coordinate with internal teams (such as verification or tech teams) for issue resolution.
- Assist in preparing reports and maintaining support-related documentation.
Requirements
- Currently pursuing or recently completed a Bachelor's degree in any relevant field.
- Good communication skills (written and verbal). Knowledge of English is mandatory; Tamil/Hindi is a plus.
- Basic understanding of customer service principles.
- Willingness to learn and adapt in a fast-paced startup environment.
- Strong attention to detail and organizational skills.
- Basic knowledge of MS Excel and email communication.
Experience
- 0–1 year (Freshers are encouraged to apply)
Skills: word,excel,communication
