Customer Support Intern

Cent Health

Preventive. Predictive. Personal.

Job Description

Customer Relationship Executive Intern

ABOUT CENT HEALTH

Cent Health is a next-generation preventive health-tech platform focused on detecting serious diseases before

symptoms appear. By combining advanced diagnostics, AI, and deep health data, Cent Health helps individuals

identify risks for conditions like cancer, heart disease, and stroke at an early stage.

Founded by the team behind Practo, Cent Health is on a mission to shift healthcare from reactive to proactive and

preventive care.

INTERNSHIP SNAPSHOT

Role Customer Relationship Executive Intern (CRE Intern)

Location Clayworks, 371, 1st Cross Rd, Koramangala 3 Block, Koramangala,

Bengaluru, Karnataka 560034

Department Customer Experience / Operations

Employment Type Internship

Duration 3–6 Months (based on business need)

Stipend Paid - 10 K

ROLE OVERVIEW

We are looking for a Customer Relationship Executive Intern who is an exceptional communicator and passionate

about delivering outstanding customer experiences. The intern will support the CRE team as a point of contact for

customers, assist with timely resolution of queries, help manage relationships, and contribute to driving high

customer satisfaction — with close mentorship and guidance from experienced CREs.

This internship is ideal for someone with strong empathy, clarity in communication, and problem-solving instincts

who wants hands-on exposure to customer support and relationship management in a fast-growing healthcare

organization.

KEY RESPONSIBILITIES

Customer Interaction & Support

• Support customer interactions across phone, WhatsApp, email, and other digital channels

• Assist in handling customer queries, concerns, and complaints with professionalism and empathy

• Provide accurate information about services, processes, timelines, and next steps under guidance

• Help ensure timely follow-ups and closure of customer interactions

Relationship Management

• Support in building trust-based relationships with customers

• Assist in proactively updating customers on order status, delays (if any), and resolutions

• Learn to anticipate customer needs and flag potential issues before escalation

Issue Resolution & Escalation

• Support end-to-end tracking of customer issues until resolution

• Coordinate with internal teams (operations, sales, partners, tech, etc.) to help resolve issues quickly

• Escalate critical or high-risk cases appropriately while keeping the customer informed

Customer Experience & Quality

• Help deliver a consistently high-quality customer experience aligned with company values

• Capture customer feedback and insights to support process and service improvements

• Contribute to team goals around NPS, CSAT, and customer retention

Documentation & Systems

• Maintain accurate records of customer interactions in CRM or ticketing systems

• Follow defined SOPs and compliance guidelines

• Support the team in meeting response time and resolution SLAs

REQUIRED SKILLS & QUALIFICATIONS

Must-Have Skills

• Exceptional verbal and written communication skills

• Strong customer empathy and active listening abilities

• Ability to explain information in a simple, clear manner

• Emerging problem-solving and conflict-resolution skills

• High attention to detail and follow-through

Experience

• Freshers / final-year students / recent graduates welcome

• Prior internship or part-time experience in customer support, customer success, or relationship management is

a plus

• Any experience handling customers via phone, chat, WhatsApp, or email is an advantage

• Interest in service-based, healthcare, fintech, e-commerce, or consumer-facing industries preferred

Tools & Systems

• Familiarity with CRM or ticketing tools (Freshdesk, Zendesk, Salesforce, etc.) is a plus, not mandatory

• Comfortable working with Google Workspace / MS Office

BEHAVIORAL ATTRIBUTES

• Customer-first mindset with a strong sense of ownership

• Calm and composed under pressure

• Highly organized with the ability to multitask

• Team player with strong coordination skills

• Willingness to work in fast-paced, dynamic environments

KEY PERFORMANCE INDICATORS (KPIS)

• First Response Time (FRT)

• Resolution Turnaround Time (TAT)

• Customer Satisfaction Score (CSAT)

• Net Promoter Score (NPS)

• Ticket Closure & Follow-up Compliance

WHAT WE OFFER

• Hands-on experience in customer relationship management at a customer-obsessed, high-growth organization

• Structured training and continuous learning opportunities

• Direct mentorship from experienced CREs and Customer Experience leadership

• Collaborative and supportive work culture

• Potential for full-time conversion based on performance

If you thrive on conversations, care deeply about customer experience, and love solving problems, we'd love to hear

from you.

Cent Health | Koramangala, Bengaluru | cent.health