About CallHippo
CallHippo is a cloud-based virtual phone system with 50+ advanced features and a presence in 80+ countries. It empowers businesses with smarter communication and relies on a strong customer support team to deliver seamless user experiences.
Know more: https://callhippo.com/
Internship Details
Role: Customer Support Executive
Experience: Fresher / 0-1 year
Employment Type: Internship / Full-Time (based on performance)
Job Description
We are looking for a
Customer Support Executive who is passionate about helping customers and delivering excellent service in a fast-paced environment.
- Zealous Customer Focus: Deliver positive customer experiences by understanding needs and providing empathetic, effective support
- Articulate Communication: Handle customer interactions via chat, calls, and emails with clear verbal and written communication
- Analytical Mindset: Resolve complex customer issues with clarity and confidence; identify when and how to escalate cases appropriately
- Problem-Solving Skills: Take a proactive approach to troubleshooting and ensure timely, accurate resolutions for all customer queries
- Maintain detailed and accurate records of customer interactions
- Collaborate with internal teams to improve customer experience and support processes
Eligibility / Qualification
- Graduate or pursuing graduation in any discipline
- Strong verbal and written communication skills
- Basic computer proficiency and willingness to learn new tools
- Customer-first attitude with good listening skills
- Ability to work in a fast-paced environment
- Prior internship or customer-facing experience is a plus
Perks of Working with Us!
- 5-day Workweek
- Hands-on Customer Support Training
- Mentorship & Skill Development
- Performance-Based Incentives
- Internship Certificate / Full-Time Opportunity
- Reward & Recognition Programs
