Customer Support Fresher

Company Description

TraviYo is a one-stop solution for travel professionals, providing technology, marketing, and mentorship to help travel companies transition from offline to online operations. The company focuses on empowering agencies and travel entrepreneurs with tools that streamline processes and enhance customer experiences. By combining innovative software with practical guidance, TraviYo supports sustainable growth in the travel sector. Team members work in a dynamic environment that values learning, collaboration, and customer-centric service. This makes TraviYo an appealing place for individuals starting their careers in customer support within the travel technology space.

Role Description

This is a full-time, on-site Customer Support Fresher role based in Noida. The role involves responding to customer queries via phone, email, chat, or ticketing systems, and providing clear, timely resolutions. The individual will assist clients in understanding and using TraviYo's travel technology platform, including basic troubleshooting and guidance on features. Day-to-day responsibilities include recording issues, escalating complex problems to senior team members, and following up to ensure closure. The role also includes maintaining accurate documentation of interactions, sharing customer feedback with relevant teams, and participating in training sessions to build product and domain knowledge.

Qualifications

• Strong communication and interpersonal skills, with the ability to explain information clearly and patiently.
• Basic computer literacy and comfort working with web-based tools, CRM systems, or ticketing platforms.
• Good problem-solving attitude, with attention to detail and a customer-focused approach.
• Ability to work on-site in Noida, manage time effectively, and collaborate with cross-functional teams.
• Willingness to learn about travel technology, products, and industry trends; prior internship or project experience in customer service or travel is a plus.
• Bachelor's degree or equivalent qualification preferred; fresh graduates are encouraged to apply.