Customer Support Executives

Jobshop

Bengaluru

1-5 Years

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Posted a month ago
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Job Description

We are seeking dynamic Customer Support Executives to join our team in India. The ideal candidates will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved efficiently. Candidates with 1-5 years of experience in customer service or support roles are encouraged to apply.
Responding to customer queries via phone, email, and chat in a timely and professional manner.
Providing accurate information about products and services to customers.
Resolving customer complaints and issues efficiently and effectively.
Maintaining customer records and updating information in the database.
Collaborating with other departments to enhance the customer experience.
Conducting follow-up calls to ensure customer satisfaction.
Excellent verbal and written communication skills in English and Hindi.
Strong problem-solving skills and the ability to think quickly on your feet.
Proficient in using CRM software and Microsoft Office Suite.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Customer-centric mindset with a passion for helping others.

More Info

Job Type:

Permanent Job

Industry:

Recruiting

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Jobshop

Job Shop is a Career Management & Recruitment Firm with a Mission to Source, Develop and Sustain our Clients Human Assets through an Integrated and Holistic System. Established in the year 2013 with a small team of 5 recruiters, we are not a team of 70 and have proven ourselves as one of Bangalore’s leading Recruitment Firm specializing in IT, Non IT & BPO Recruitment.

Job ID: 120554143

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