Customer Support Executive

About Us: What's Up Wellness is transforming the health & wellness industry with our premium, easy-to consume gummy supplements. Ranked #2 by Inc42 as India's fastest-growing D2C brand, we are committed to delivering holistic wellness experiences. Join us in our mission to make wellness fun and accessible We're looking for a dynamic and detail-oriented Customer Support Executive to join our lean, high-energy team.

Roles & Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email, chat.

• Monitor customer complaints on social media and reach out to provide assistance.

• Proficiency in using CRM software.

• Ability to multi-task and prioritize tasks effectively.

• Connecting with customers on calls as and when required.

Requirements:

• 1-2 years Experience as a Customer Support Specialist or similar CS role

• Familiarity with D2C industry is a plus.

• Strong communication skills, including active listening and clear articulation.

• Ability to solve problems, alleviate conflicts, and escalate tactfully.

• Ability to multitask, manage time, and prioritize.

• Ability to work individually and as a team member.

• Handled 150 connected calls (AHT 50 sec) in a day.

Why Join Us

• Be part of India's fastest-growing D2C brand in wellness

• Work in a dynamic, fast-paced environment with a young, passionate team

• Ownership & growth opportunities

• Competitive salary + perks in a high-impact role

• Shape the future of innovative health & wellness products