Customer Support Executive (Voice & Non-Voice)

Job Role & Responsibilities

• Handle inbound and outbound calls, chats, and emails from customers
• Provide accurate information regarding bookings, payments, refunds, cancellations, rescheduling, and offers
• Resolve customer queries, complaints, and issues in a professional and timely manner
• Maintain proper records of customer interactions and actions taken
• Follow company guidelines, scripts, and quality standards
• Ensure high customer satisfaction through polite and clear communication
• Escalate complex issues to senior support or relevant departments
• Maintain confidentiality and data security of customer information
• Achieve daily and monthly performance targets such as call quality, resolution time, and customer satisfaction scores

Eligibility Criteria

• Qualification: Minimum HSC (12th Pass)
• Freshers and experienced candidates both can apply
• Excellent verbal and written communication skills in English and Hindi
• Basic computer knowledge (typing, email, system navigation)
• Ability to work in rotational shifts and flexible schedules
• Good listening skills and problem-solving ability
• Customer-friendly attitude and professional behavior

Skills Required

• Strong communication and interpersonal skills
• Patience and ability to handle difficult customers
• Quick learner and adaptable to new processes
• Team player with a positive attitude
• Time management and multitasking skills

Shift Details

• Rotational 9-hour shift
• Day Shift Window: 7:00 AM to 9:00 PM
• Night Shift: 10:00 PM to 6:00 AM
• Male candidates must be comfortable with rotational night shifts
• Female candidates will be allotted only day shifts (no night shifts)

Salary & Benefits

• Salary: 25,000 in-hand per month + attractive incentives
• Performance-based incentives over and above fixed salary
• Stable job with growth opportunities

Working Days & Week Off

• Working Days: 6 days a week
• Week Off: Any 1 day between Monday to Thursday
• Saturday and Sunday will be compulsory working days