Customer Support Executive (Voice/Chat)

Role Responsibilities:

• Handle customer inquiries through voice or chat channels.
• Resolve customer issues and provide comprehensive product/service information.
• Maintain high standards of customer satisfaction and service quality.
• Ensure all responses are delivered promptly and accurately.

Key Deliverables:

• High customer satisfaction scores for interactions.
• Efficient resolution of customer queries.
• Accurate dissemination of product/service details.
• Adherence to response time targets.