Job Title: Customer Support Executive - VIP Lite (Marathi)
Location: Thane West (Wagle Estate)
Experience: Minimum 6 Months
Salary: ₹18,000-20,000 In-hand + PF
Qualification: 10th / 12th Pass
Shift: 10:00 AM-7:00 PM / 12:00 PM-9:00 PM
Working Days: 5 Days (2 Rotational Off)
About The Role
We are looking for a Customer Support Executive to provide excellent customer service and assist customers over calls. The ideal candidate should possess strong communication skills in Marathi and be committed to delivering a positive customer experience.
Key Responsibilities
Customer Support
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and provide accurate information.
- Maintain high customer satisfaction through effective communication.
- Record customer interactions in the CRM system.
- Follow company processes and quality standards.
Coordination & Documentation
- Maintain accurate customer records and call logs.
- Coordinate with internal teams for issue resolution.
- Ensure timely follow-up on pending customer requests.
- Meet service quality and productivity targets.
Desired Candidate Profile
Educational Qualification
Experience
- Minimum 6 months of recent experience in Customer Service.
Required Skills
- Excellent communication skills in Marathi.
- Customer-centric approach and good interpersonal skills.
- Basic computer knowledge and MS Office.
- Ability to work in rotational shifts.
What We Are Looking For
- A polite and customer-focused professional with strong communication skills.
- Someone who enjoys interacting with customers and resolving queries efficiently.
Must Have: Minimum 6 months of recent Customer Service experience, Marathi communication skills, basic computer knowledge, and willingness to work in rotational shifts.
Nice to Have: Experience in BPO, Contact Centre, CRM tools, customer handling, and multilingual communication.
