Customer Support Executive (US Shift)

Job Type: Full-Time

Work Mode: Remote

Working Days: 5 days a week

Working Hours: 7:30 PM – 4:30 AM IST

Shift: US Shift

About the Role

We are looking for a customer-focused and proactive Customer Support Executive to assist our US-based customers. The ideal candidate should have excellent English communication skills, a problem-solving mindset, and the ability to provide timely, professional support through digital communication channels.

Key Responsibilities

• Respond to customer inquiries via email, live chat, phone, or other support channels.
• Understand customer concerns and provide accurate, timely solutions.
• Troubleshoot basic technical issues and guide customers through resolution steps.
• Maintain clear records of customer interactions, issues, and resolutions.
• Escalate complex issues to the relevant team when necessary.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Maintain a professional, friendly, and customer-first approach.
• Meet support quality standards and response-time targets.

Requirements

• Excellent written and verbal English communication skills.
• Strong interpersonal, problem-solving, and listening skills.
• Basic computer proficiency and familiarity with online tools.
• Ability to work independently in a remote environment.
• Comfortable working night shifts aligned with US business hours.
• Good time management, attention to detail, and willingness to learn.
• Previous customer support experience is preferred but not mandatory.

Work Schedule

• Shift timing: 7:30 PM to 4:30 AM IST
• Working days: 5 days per week
• Work arrangement: Fully remote
• Candidates must have a reliable internet connection and a suitable work environment.

What We Offer

• Remote working opportunity.
• A supportive and collaborative work environment.
• Opportunities to learn and grow professionally.
• Exposure to international customers and business operations.