Customer Support Executive - US Process.

Location: Noida Sector 136

5.5 days working

CTC : Upto 4 LPA

Company Description:

Assistara is a growing organization focused on delivering reliable, high-quality support services to a diverse range of clients. The company values clear communication, consistent customer care, and a solutions-oriented approach in every interaction. Team members are encouraged to bring initiative, professionalism, and empathy to their work. Working at assistara offers opportunities to learn, collaborate, and contribute to a positive service culture.

Job Responsibilities

• Call and engage with existing customers to maintain strong customer relationships.
• Take regular customer feedback and understand their experience.
• Make renewal reminder calls and follow up with customers before their service/subscription expires.
• Handle customer queries and provide appropriate assistance or coordinate with the relevant team.
• Follow up with existing customers for renewals, upgrades, or additional services where applicable.
• Maintain accurate records of customer interactions, feedback, and follow-ups.
• Ensure timely follow-up on customer requests and unresolved concerns.
• Achieve defined customer retention, renewal, and follow-up targets.

Requirements

• Excellent English communication skills, especially verbal communication.
• Comfortable making outbound calls to US customers.
• Prior experience in Customer Service, BPO, Telecalling, Retention, Renewal, or International Voice Process will be preferred.
• Good listening, problem-solving, and customer-handling skills.
• Comfortable working in US shifts and from the Noida office.
• Candidates who can join immediately will be preferred.