Customer Support Executive ( Travel process)

Company Description RMV Workforce LLP is a forward-thinking consulting firm in India, offering career opportunities across IT, Non-IT, and BPO domains. The organization focuses on helping professionals advance their careers while supporting clients in driving innovation and solving complex business challenges. Team members work in a collaborative, inclusive environment that values diversity, teamwork, and professional growth. RMV Workforce LLP encourages individuals to unlock their potential and contribute to transforming industries through impactful work.
Role Description The Customer Travel Support role is a full-time, on-site position based in Gurugram. This role involves assisting customers with travel-related inquiries, including bookings, itinerary changes, cancellations, and post-travel support. Daily tasks include responding to customer queries via phone, email, and chat, ensuring accurate information on travel options, policies, and documentation. The individual will work to resolve issues promptly, maintain high levels of customer satisfaction, and follow company guidelines and compliance standards. The role also includes coordinating with internal teams and external partners to ensure smooth travel experiences and maintaining detailed records of customer interactions.
Qualifications

• Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
• Candidates should possess solid Customer Support experience and effective Communication abilities.
• Candidates should possess good Analytical Skills for problem-solving and decision-making.
• Previous experience in travel, hospitality, BPO, or customer service environments is beneficial.
• Ability to work on-site in Gurugram with flexible schedules, including weekends or shifts as needed.
• Proficiency with computer applications, CRM tools, and basic data entry is preferred.
• A graduate degree in any discipline is preferred; relevant certifications in travel or customer service are an advantage.