Customer Support Executive

Candidate with excellent Communication and call handling skills with strong confidence in handling negotiations are eligible. This position is open for Freshers along with Experienced Candidates and is designed to provide an excellent opportunity to gain experience in Contact Centre Industry. It involves handling Customer interaction via Phone/emails primarily focusing on inquiries, complaints or providing information.

Provide on-line support for on/offshore customers.

Resolve customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials.

Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.

Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.

Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voice

Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.