Customer Support Executive

Role Description

The Customer Support Executive helps customers with their questions, problems, and orders. The role is about talking politely, solving issues quickly, and keeping customers satisfied.

Main Duties

• Call customers to confirm their website orders.
• Speak politely and professionally to build trust.
• Encourage customers to confirm their orders.
• Write down details of calls and order status.
• Work with other teams to solve customer questions.
• Follow company rules and service standards.

Skills Needed

• Good communication (speaking and writing).
• Patience and polite behavior.
• Problem-solving ability.
• Basic computer knowledge (CRM or support tools).
• Teamwork skills

Company Description

Torque Pharmaceuticals Pvt. Ltd., founded as a generic pharmaceutical organization, has a legacy spanning over four decades of driving positive change with ethical standards. Committed to excellence in the healthcare ecosystem, our mission Better Together reflects our dedication to evolving alongside our community. We have expanded into the FMCG and Ayurvedic sectors, ensuring high-quality, accessible healthcare. With a significant presence both nationally and internationally, our extensive portfolio includes products like Torex, No-Scars, Multipower, and Torque Ayurveda. Join us to innovate and shape a healthier world.