Customer Support Executive Job Description
Role Overview
A Customer Support Executive helps customers by answering their queries, solving issues, and ensuring they have a smooth experience with the company's products or services.
Key Responsibilities
- Handle customer calls, emails, chats, or social media messages.
- Provide accurate information about products and services.
- Resolve customer complaints in a polite and efficient manner.
- Track, escalate, and follow up on unresolved customer issues.
- Maintain daily records of customer interactions.
- Coordinate with internal teams (technical, billing, sales, etc.) to solve issues.
- Meet performance metrics like response time, customer satisfaction, and quality.
Skills Required
- Good communication skills (verbal and written).
- Basic computer knowledge (typing, CRM tools, email).
- Problem-solving attitude.
- Patience and customer-friendly approach.
- Ability to stay calm under pressure.
- Listening skills and empathy.
Preferred Qualifications
- 12th pass / Graduate (varies by company).
- Experience in customer service (optional for fresher roles).
- Language skills (e.g., English +Hindi/ regional language).
Work Environment / Hybrid / Work-from-home (depends on employer).
- Rotational shifts or fixed shifts depending on business needs.
