Customer Support Executive Tenders & Sales Coordination

omicsveu

Fresher

Not Disclosed

Hyderabad, India, Rangareddy

Posted 6 hours ago
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Job Description

Job Summary

BioGenex Life Sciences is looking for a proactive and well-organized Customer Support Executive to handle tenders, quotations, customer coordination, sales support, work-order tracking, and reporting.

The candidate should be comfortable coordinating with customers, Sales, Finance, QA/QC, Regulatory, Application, Service, and management teams.

Key Responsibilities

Manage registrations and tender submissions through GeM, e-Procurement, state government and private tender portals.
Identify tenders, review eligibility requirements, prepare technical/commercial documents, submit bids, and track them until award/closure.
Maintain tender agreements, rate contracts, customer contracts, renewals, and related records.
Prepare quotations for instruments, reagents, antibodies, consumables, AMC, and other customer requirements.
Coordinate pricing approvals and provide product datasheets, brochures, and technical documents.
Follow up with customers regarding quotations, enquiries, product clarifications, and upcoming orders.
Coordinate with the Sales team on tenders, quotations, pricing, product availability, orders, and customer requirements.
Receive and update work orders in SAP and maintain instrument/customer-related records.
Prepare Service Request Forms (SRF) and documentation for domestic and international shipments.
Maintain tender, quotation, pending-order, shipment, weekly sales, customer master, and expense-tracking reports.

Candidates must answer all assessment/screening questions while applying. Applications without answers to the assessment questions will be automatically rejected/not considered for further evaluation.

Requirements

Candidate Profile

Experience in tender processing, customer support, sales coordination, commercial operations, or similar roles preferred.
Knowledge of GeM/e-Procurement portals will be highly preferred.
Good MS Excel, documentation, and follow-up skills.
Ability to manage multiple activities and deadlines.
Good written and verbal communication skills.
English and Hindi communication skills will be an added advantage.
Candidates who are immediately available or serving a short notice period will be given preference.
Must be willing to work on-site at Adibatla, Hyderabad.