Customer Support Executive (Telugu/Hindi)

Company Description LMES Academy is an EduTech startup based in Chennai that focuses on simplifying science and promoting conceptual learning for students. The organization aims to create a natural passion for science and encourage learners to pursue science and technology as a profession driven by innovation. LMES Academy currently conducts science workshops for school students under the brand name Big Bang. The company is in a growth phase with plans to expand its offerings and reach in the near future, providing opportunities for team members to contribute to this expansion.

Role Description

We are looking for a Customer Support Executive who is fluent in either Telugu or Hindi and can effectively assist students and parents.

Key Responsibilities:

• Handle customer queries through calls, WhatsApp, email, and chat.
• Communicate with customers in Telugu/Hindi and English.
• Resolve queries related to classes, schedules, payments, and services.
• Coordinate with internal teams for timely issue resolution.
• Follow up with customers and maintain proper records.
• Update customer information in the CRM.

Requirements:

• Fluency in Telugu or Hindi with good English communication.
• Good customer-handling and problem-solving skills.
• Basic computer/CRM knowledge.
• Freshers with good communication skills can apply.