Customer Support Executive

Key Responsibilities

Provide customer support through inbound and outbound voice calls.

Understand customer concerns and provide appropriate resolutions.

Troubleshoot basic technical issues related to products and services.

Ensure First Call Resolution (FCR) wherever possible.

Maintain high levels of customer satisfaction.

Record and update customer interactions accurately in the system.

Escalate complex issues to the concerned support team when required.

Follow process guidelines and quality standards.

Required Skills

Fluent Hindi communication (Mandatory)

Basic computer proficiency

Good listening and problem-solving skills

Strong customer service orientation

Ability to work in a fast-paced environment

Positive attitude and willingness to learn