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Skill Lab Services

Customer Support Executive

Skill Lab Services
Nagar, Sahibzada Ajit Singh Nagar, India
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Job Description

Key Responsibilities

  • Handle inbound and outbound customer interactions via phone, email, or chat.
  • Address customer queries, complaints, and requests in a timely and professional manner.
  • Build and maintain strong customer relationships through effective communication.
  • Provide accurate information about products, services, and company policies.
  • Record customer interactions and update CRM systems accurately.
  • Follow up with customers to ensure issue resolution and customer satisfaction.
  • Meet individual and team performance metrics, including quality, productivity, and customer satisfaction targets.
  • Escalate complex issues to the appropriate teams when required.
  • Adhere to company policies, compliance guidelines, and data security standards.
  • Continuously improve product knowledge and customer handling skills through training and feedback.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

About Company

Skill Lab Services

Job ID: 150850683

Jobs by Skill - IT
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Last Updated: 07-07-2026 07:00:16 AM
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