Customer Support Executive

Customer Support Executive – International Process

Location: Mohali

Employment Type: Full-Time

CTC: ₹27,000 – ₹36,000 per month

We are looking for dynamic, customer-focused, and highly motivated professionals to join our growing team as Customer Support Executives for an International Customer Support Process.

This role offers an excellent opportunity for both freshers and experienced professionals who possess exceptional communication skills and are passionate about delivering a seamless customer experience in a fast-paced, global work environment.

Key Responsibilities

* Handle customer queries, concerns, and service requests professionally through the assigned communication channels.

* Deliver accurate, timely, and effective resolutions while ensuring a high level of customer satisfaction.

* Understand customer requirements and provide appropriate information and solutions in accordance with established process guidelines.

* Maintain clear, professional, and effective communication throughout all customer interactions.

* Ensure adherence to quality standards, company policies, compliance requirements, and defined process guidelines.

* Accurately document customer interactions and maintain relevant records as required.

* Demonstrate empathy, active listening, problem-solving abilities, and a strong customer-centric approach.

* Meet individual and team performance metrics related to quality, productivity, customer experience, and adherence.

Eligibility Criteria

* Graduate and Undergraduate candidates are eligible to apply.

* Freshers as well as experienced candidates are welcome.

* Excellent verbal and written communication skills in English are essential.

* Strong interpersonal skills with a professional and customer-focused approach.

* Ability to work effectively in a fast-paced and performance-driven environment.

* Comfortable working in rotational shifts.

What We Offer

* Competitive CTC ranging from ₹27,000 to ₹35,000 per month.

* 5-day working week.

* 2 rotational week-offs.

* Rotational shifts.

* Cab facilities available for eligible female candidates.

* Opportunity to work in a professional, structured, and globally oriented work environment.

* Career growth and development opportunities based on performance.

Interested candidates with strong English communication skills may share their updated CV at:

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