Customer Support Executive

Company: Shankara Buildpro Ltd.

Designation: Customer Support Executive

Job Type: Full Time

Location: G/2, Farah Winsford, 133, Infantry Rd, Shivaji Nagar, Bengaluru, Karnataka 560001

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 6:30 PM

CTC: 2,40,000 To 3,50,000 (Per Annum)

Shankara Buildpro Ltd, with a 54-year legacy, is India's largest distributor and retailer of steel pipes and tubes. Buildpro is a multi-product and multi-brand marketplace for building materials, offering a comprehensive range of products including steel, aggregates, construction chemicals, plumbing, sanitaryware, tiles, electricals, paints, roofing, hardware, and more.

The Shankara Group is also engaged in CR sheets, steel tubes, and roofing products, strengthening its presence across the building materials value chain. We are a true omnichannel, one-stop solution for construction and home improvement needs. An ISO 9001certified organization with a 7,000+ crore group turnover, we serve customers across South, West, and East India. Our in-house brandsGanga and Fotiaoffer high-quality roofing solutions, steel accessories, tiles, bathroom essentials, and allied building materials.

About The Job: We are looking for a motivated and professional Call Support Executive to join our team. The candidate will be responsible for managing customer interactions across multiple channels, including calls and WhatsApp Business. The candidate should be an effective communicator, comfortable with handling cold calls, follow-ups, and community engagement.

Key Responsibilities:

• Make cold calls and follow-up calls to potential and existing customers.
• Handle inbound and outbound customer queries professionally.
• Manage and respond to customer communications via WhatsApp Business and community channels.
• Provide accurate information and ensure timely query resolution.
• Maintain and update customer records in the database.
• Prepare reports and manage data efficiently using Microsoft Excel.
• Collaborate with internal teams to ensure smooth customer support operations.
• Build and maintain strong customer relationships, ensuring high satisfaction.

Qualifications & Skills:

• Graduate in any discipline.
• Minimum 6 months of internship experience or 1 year of full-time experience in a similar role.
• Strong command over English and Hindi (spoken and written).
• Excellent oratory and interpersonal skills.
• Proficiency in Microsoft Excel and data management.
• Confidence in making cold calls and customer follow-ups.

Preferred Attributes:

• Positive and customer-centric attitude.
• Strong problem-solving and listening skills.
• Ability to multitask and manage work efficiently under pressure.
• Professional and approachable demeanor.

How to Apply:

Interested candidates can share their updated resume with us at [Confidential Information]