Customer Support Executive

XELEMENTS HEALTH PVT. LTD. – Healthcare / Medical Devices

Customer Support Executive

Clinical Operations

LOCATION

Ambattur, Chennai

EXPERIENCE

1 – 5 Years

WORK MODE

In-Person

FUNCTION

Patient & Partner Support

JOB SUMMARY

XElements Health Pvt. Ltd. is hiring a Customer Support Executive to be the single point of contact for patients and channel partners throughout a diagnostic monitoring study.

The role spans the full study lifecycle — pre-study scheduling and patient briefing, in-study troubleshooting and reassurance, and post-study coordination through report delivery.

Prior experience in a healthcare, diagnostics, or medical device setting is strongly preferred. Comfort speaking directly with patients — many of whom will be elderly or anxious — is essential.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for patients throughout the study lifecycle — before, during, and after — ensuring a smooth and reassuring experience.

• Support distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding.

• Coordinate with internal clinical, logistics, and reporting teams to keep each study on track and on time.

• Maintain accurate records and generate periodic MIS reports on study volume, turnaround time, and open issues.

• Resolve patient and partner concerns promptly, escalating clinical or technical issues to the right internal owner when needed.

REQUIREMENTS

• Bachelor's degree — life sciences, nursing, biomedical, or paramedical preferred; any discipline acceptable with relevant experience.

• 1–5 years in customer support, clinical coordination, patient services, diagnostic centre operations, or distributor support.

• Working knowledge of MS Excel and any CRM or ticketing system.

• Strong written and verbal communication; calm, empathetic phone manner.

• Ability to juggle multiple ongoing cases without dropping details.

PREFERRED

• Prior exposure to diagnostic studies, home healthcare, or remote patient monitoring.

• Experience handling elderly or first-time-device patients.

• Familiarity with logistics workflows — dispatch, returns, RMA.

• Good organizational and problem-solving skills.

• Comfort coordinating across regional teams and distributors.

LANGUAGE REQUIREMENTS

MANDATORY · 2 + 1

Tamil and English — both mandatory.

Plus at least one of: Hindi, Telugu, or Kannada — mandatory.

Candidates fluent in more than one regional language will be given preference.