Customer Support Executive | Refunds

Customer Care Associate

Location: Bangalore – HSR Layout

Work Mode: Work From Office

Experience: 1–2 years

Working Days: 6 days a week

Week Off: 1 rotational weekday off

Laptop: Personal laptop mandatory

Job Description

We are looking for a Customer Care Associate with strong communication and customer-handling skills to manage customer queries, resolve issues, and maintain positive customer relationships. Candidates with experience in customer retention, handling dissatisfied customers, and improving customer satisfaction will be preferred.

Roles & Responsibilities

Handle customer queries through calls, chats, and emails.

Resolve customer concerns professionally and ensure a positive customer experience.

Handle dissatisfied customers and work towards customer retention and satisfaction.

Identify customer concerns and provide suitable solutions to reduce customer drop-offs.

Follow up with customers to ensure their issues are resolved.

Escalate complex issues to the relevant teams when required.

Maintain accurate records of customer interactions and follow-ups.

Requirements

1–2 years of experience in customer support, customer care, customer service, or customer-facing roles.

Experience in customer retention, complaint handling, or managing dissatisfied customers is an added advantage.

Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Basic computer knowledge and the ability to maintain customer records.

Willingness to work from the office six days a week, with one rotational weekday off.

Must have a personal laptop.

Interested candidates can apply with their updated resume.

[Confidential Information]