Customer Support Executive

Description

We are seeking a dedicated Customer Support Executive to join our team in India. The ideal candidate will have 2-5 years of experience in providing exceptional customer service and support. You will be responsible for assisting customers, resolving issues, and ensuring a positive experience with our products and services.

Responsibilities

• Provide prompt and efficient customer support via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction and resolve issues.
• Identify and escalate priority issues to the relevant teams.

Skills and Qualifications

• 2-5 years of experience in customer support or related field.
• Fluent communication skills in English (verbal and written).
• Strong problem-solving skills and ability to think critically.
• Proficiency in using customer support software and tools.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.