Customer Support Executive

Company Description Planet Stays builds memorable travel experiences through thoughtfully curated holiday homes and unique stays across India. The company focuses on offering distinctive, comfortable accommodations that help guests connect with local culture and surroundings. Its portfolio includes a variety of properties designed to suit different traveler preferences and budgets. Team members contribute directly to guest satisfaction by supporting a smooth booking process and a welcoming stay experience.

Role Description This is a full-time, Hybrid (WFH + 3/4 days Monthly from Office), Customer Support Executive role based in the Gurugram. The Customer Support Executive will respond to guest inquiries across phone, email, and online platforms, providing clear information about properties, bookings, and policies. Daily responsibilities include resolving issues before, during, and after stays, updating reservation details, coordinating with internal teams to address guest needs, and documenting interactions in support systems. The role also involves monitoring guest feedback, suggesting improvements to enhance the overall stay experience, and maintaining high standards of professionalism and hospitality in every interaction.

a) Need to attend and reply to all the guests with their queries on different portals in a limited time phase.

b) Handling the current guest for all their issues while staying in the property. 

c) Need to take review from current guest.

d) Maintain the MIS reports. 

e) Candidate need to report to the office 3/4 days in a month.

f) Candidate needs to have personal laptop

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathetic, solution-oriented communication.
• Candidates should possess skills in Customer Satisfaction, including managing expectations and following up to ensure positive guest experiences.
• Candidates should possess Online Support skills, including handling inquiries through chat, email, and booking platforms.
• Strong verbal and written communication skills in English; additional regional languages are an advantage.
• Experience in hospitality, travel, or customer-facing roles is preferred but not mandatory.
• Comfort using CRM tools, reservation systems, and standard office software; quick learner for new platforms.
• Graduation