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Customer Support Executive
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- Posted a month ago
- Over 100 applicants have applied
Job Description
Key Responsibilities:
- Provide customer support through various channels (calls, emails, chats) in English, Hindi, and Kannada.
- Address and resolve customer queries and complaints efficiently and professionally.
- Assist in troubleshooting product or service-related issues.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Maintain detailed records of customer interactions, feedback, and resolutions.
- Follow up with customers to ensure resolution and satisfaction.
- Contribute to improving support processes and enhancing customer experience.
What You Should Have:
- Experience: Minimum 1 year in Customer Support or a similar role.
- Languages: Fluency in English, Hindi, and Kannada (mandatory).
- Qualifications: 12th Pass or Graduate.
Skills:
- Strong communication skills (written and verbal).
- Confidence in handling customer queries and complaints.
- Problem-solving and troubleshooting abilities.
- Good interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
About Company
People Interactive, a world-class consumer internet company in India, is built on an Idea to help Indians find a life partner. Our vision is to build the worlds first togetherness company! We want to build a leading platform to find a life partner, discover love and share joy. It was conceived not as a business but as an idea to make people find their match for life, leveraging the digital space most competently. We are doing it with our two brands
Skills:
Service Metrics, Chat Process, Customer Support, Contact Center, CRM or Ticketing Tools
Skills:
customer support tools, English, digital tools, Kannada, appointment scheduling systems, CRM platforms, Email, Spreadsheets
Skills:
crm software, Customer Service, Technical Support, Communication Skills, Customer Support, Voice Process
Skills:
Excel, CRM ticketing systems
Skills:
Ms Excel, Ms Office, Email, Basic Computer Knowledge, Fluency In English