Customer support executive

Duties and Responsibilities:

• Collaborating with the Customer IT department on the deployment and
• maintenance of voice network technologies.
• Installing, configuring, and maintenance of Pbx/Voip systems .Attending to service
• requests through remote/onsite .
• Performing diagnostic tests and repairs, as well as developing data archiving,
• backup, and retrieval procedures.
• Documentation of the Site details /Performance certificates
• Develop Customer relationships
• AMC follow ups and closure
• Keeping in touch with the current trends

Qualification Requirements:

• . Bachelor's degree in Engg, information technology, or similar.
• Avaya experience if available would be an additional bonus
• Experience 1- 2 years in telephony – Pbx/IP
• Analytical and problem-solving skills.
• Exceptional organizational and time management skills.
• Excellent interpersonal, communication, and collaboration skills.
• Willingness to travel to client locations.