Customer Support Executive

Job Title: Customer Support Executive

Work Type: Remote (Work-from-Home)

Overview:

We are seeking a proactive and customer-centric Customer Support Executive to join our

team. This remote position offers the flexibility to work from home, competitive pay, and

performance-based bonuses. The ideal candidate is fluent in both Hindi and English,

passionate about helping customers, and skilled in handling interactions via phone and chat

platforms.

Key Responsibilities:

Handle inquiries, provide solutions, and assist with product or service-related

questions to Customers in chat process

Conduct outbound calls to enhance customer satisfaction and support business

needs before or after purchases.

Manage customer interactions efficiently and professionally via chat and phone,

ensuring prompt resolutions..

Support additional customer experience tasks as required to meet business

objectives.

Requirements:

Minimum of 1 year of experience in a customer support role in chat role majorly

Proficiency in Hindi and English, with excellent verbal and written communication

skills.

Skills and Traits:

Strong writing, speaking and interpersonal skills to effectively connect with and

assist customers.

Enjoys engaging with people and solving customer problems.

Ability to multitask and manage time efficiently across chat and phone interactions.

Empathetic nature, ensuring a positive experience for all customers.

Benefits:

Competitive salary package with performance-based incentives.

Flexible work-from-home option.

Opportunity to grow in a dynamic and fast-paced startup environment.

Join Us:

If you're passionate about delivering exceptional customer service and excel in both chat

and call communication, we want to hear from you!