Customer Support Executive

◻ Handle inbound and outbound calls related to medical laboratory services.

◻ Explain available laboratory tests, services, and booking procedures to customers.

◻ Assist customers with appointment scheduling, test bookings, and general inquiries.

◻ Follow up with customers and convert leads into service bookings where applicable.

◻ Maintain accurate customer details, call records, and follow-up updates in the CRM.

◻ Coordinate with laboratory teams to address customer queries and service-related concerns.

◻ Achieve assigned calling, customer service, and sales targets.

◻ Follow company policies and maintain customer confidentiality.