Job Title - Customer Service Executive
Years of Experience Required - 6 Months to 1 year in Customer service executive
CTC - 2.4 LPA ( 14k Fixed + Variable )
Company Description
NoBrokerHood is an advanced community, visitor, finance, and asset management system designed to enhance security and convenience for gated societies. A subsidiary of NoBroker, India's first prop-tech unicorn, NoBrokerHood launched in 2018 and has captured 50% of the market share, supporting over 25,000 societies and securing the lives of more than 48 lakh families nationwide. The platform serves society residents, admins, management committees, and security personnel while offering services such as home maintenance, property renting, and selling. NoBrokerHood holds prestigious certifications including Level 1 PCI-DSS, GDPR, PDPB 2019 Guidelines, and ISO 27001, ensuring the highest level of data privacy and security. Backed by a $5 million investment from Google, NoBrokerHood continues to expand and redefine community management.
Role Description
This is a full-time remote role for a Customer Support Executive professional. Responsibilities include managing inbound and outbound calls, providing information about NoBrokerHood's services to customers, addressing inquiries and concerns, and ensuring client satisfaction. The individual will also contribute to customer acquisition campaigns and maintain accurate call records. Collaborating with the management team to develop strategies for effective communication is also a key part of this role.
Qualifications
- Should have 6 months to 1 year of experience in Customer service through inbound and outbound calling
- Should be Proficient in English, Hindi and Marathi Mandatory
- Strong problem-solving and issue-handling abilities.
- Ability to handle customers with patience and a positive attitude.
- Proactive approach to resolving situations and managing challenges.
- Basic computer and MS Excel knowledge.
- Sense of responsibility and ownership for customer satisfaction.
- Strong communication and negotiation skills.
- Ability to handle objections and convert leads effectively.
- Target-driven and result-oriented approach.
- Good understanding of sales funnels and lead management
